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LONE STAR CONSULTING,
INC. |
  tekmaster sitemap - policies |
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LONE STAR CONSULTING,
INC. |
tekmaster sitemap - policies |
Pinpoint Hotlinks to All
Listed Device Types (devices.htm
page)
All of our Topics and Titles have hotlinks at
==> sitemap.htm
REASONS
FOR POLICIES: Welcome to Lone Star Consulting, Inc.! Thank you
for contacting us for your high-tech needs. This is our official Policies webpage.
The hotlink to our Online Catalog and Sitemap are at top of page, else please
hit the Back button on your browser to return.
Why do
you have so many detailed policies? Today's overly-legalistic
business environment reality requires them. Today, a small minority of customers
(about 5%) apparently have but one goal in life and that goal is to ferret out
even small loopholes in business policies to victimize legitimate businesses.
When you buy just about anything today - product or service - it is virtually
always accompanied by some long, detailed set of official provisions, disclaimers,
qualifications and other policies. Even some simple stuff sometimes requires
many pages of policies. The greater the variety and complexity of the products
and services sold - the more policies are usually required. In addition, since
some of our Customized Devices (CD) are controversial in nature and offend powerful
interests (e.g. powerful and ruthless energy barons), we cannot leave ourselves
vulnerable to those who are quick to try to take bad advantage of even the smallest
loophole. As business people, we don't like to write-up and include extensive
or detailed policies any more than you probably like to read them as consumers.
However, we must do so because even abuse by only 1% of a business's customers
can heavily damage - even destroy - a legitimate business where the other 99%
are satisfied, and force that business to raise its prices to the 99% of its
satisfied customers. It is certainly not our intent for any of our policies
to be viewed as unfriendly or personally insulting in any way to our good customers
and clients. We do appreciate your business very much. Thank you very much for
your business. May you have the best of successes in all that you do. We sincerely
want to do an excellent job for you so that you return to us for your future
needs, and spread the good word about us. Again, thank you! - John J. Williams,
M.S.E.E., President
Customized Devices (CD) GENERAL POLICIES (GP)
NOTE 1: Our CD designs are almost always unique (not off-the-shelf or over-the-counter hardware; see below for multiple-item exception to uniqueness), often innovative (i.e. nonstandard and nontraditional), hand crafted (not assembly line or mass produced), and are of an artistic and experimental nature. Further, we at Lone Star Consulting, Inc. may use parts and materials in innovative ways for which they were not originally intended (e.g. using a wood dowel as a RF coil form), many of which you may also see in electronic hobbyist- and robot design-type publications. We do this to save YOU considerable tooling and other high charges which otherwise might be required to custom-make, or to obtain very expensive, highly specialized, time-consuming and/or difficult-to-find parts and materials. And sometimes there is no known standard part/material for that component value or type at any price (e.g. the very flat ACSAR antenna described on our devices.htm webpage to access slots and between dense PC boards). We use nonstandard parts and materials only where we believe that they will save you significant money while providing satisfactory performance.
NOTE 2: We are in business to serve you and we sincerely want you to return to us for your every CD need. Therefore, we try our best to reasonably price our CDs, and to provide them to you as fast as possible. So that we can most clearly understand your CD needs and properly estimate for them, we cannot assure you that we can do your CD until you send us your completed Customized Devices Application Form (CDAF), and we analyze all factors involved. This applies to all devices we may be called upon to make. Due to the great number, variation, uniqueness, and usual large number of required individual parts typical of our CDs (which can run into the 100s), and designs change often to improve performance, reduce size and cost, etc, much effort is usually involved even for some relatively "simple" projects. While almost all of these parts are usually commonly available from stock we access, our devices often require some type of specialized part that is not continuously available or that we can find only sporadically. And while we like to get our CD devices to our clients at top speed, if we are locked into other earlier projects, our time estimates may vary considerably between even similar CDs. All of these factors cause considerable variations of what we can offer, to whom we can offer it to, at what price, and when it will be available. Therefore, we assume no liability for a lack of a pattern or continuity associated with any aspect of our business operation and caused by any reason, and we can make device-type or service-type availability, description and price changes (prices associated with device types are rough ballpark figures anyway and do not include unusual customizations) and policy and webpage changes at any time and without prior public notice or liability (NOTE: under any contract, the policies that applied at the time of the contract apply throughout the contract; however, new policies immediately apply upon their posting in this webpage which do not explicitly conflict with or contradict a previously contracted-for policy). For example, if you order Device-type A from us and it takes us N days to ship it, and then you later order another Device-type A, we cannot guarantee that we can provide the second one to you, and if we can, it probably won't take exactly N days to ship it, and while functionally very similar, it will most likely be designed and/or laid out differently and uniquely. If you need more than one CD device, it is almost always better to submit CDAFs for each of them all at once (see our multiple devices policies below). If you need a device but want to postpone contracting for it, please be advised, we cannot guarantee later availabilities (NOTE: if your delay is for financial reasons, we will seriously consider items for trade; and in many cases we will accept non-refundable partial downpayment of at least 1/3rd to make sure that we can complete your CD project when you can later pay for it in full or need it, barring unforeseen problems (balance must be paid off within 120 days)).
NOTE 3: To provide you the most cost effective CD we reasonably can, due to the high specialization required by some CDs and in cases where specialized test equipment is required, we may subcontract out part and perhaps even all of the technical aspects only of your CD (if you are interested in becoming a subcontractor for us or supplying us parts, send us complete information by .txt file only). Each device we make or modify is handmade or hand-modified by us or by our subcontractor in the USA; thus individual variations are common and expected even for devices that have the same design, layout, parts and function. Each device we make or modify is the hand crafted unique artistic and creative expression of its maker or modifier.
NOTE 4: This webpage supersedes all earlier webpages. Offer descriptions, prices and policies which are in effect at the time of purchase are the effective descriptions and policies. A new or changed description, policy or price goes into effect immediately upon publication of a webpage by us that describes it.
TERMINOLOGY: The terms, "you", "yours", and "person" found herein refer exclusively to any person who inquires about or obtains a LONE STAR CONSULTING, INC. Customized Devices service or resulting device from any source or by any means, or who inquires about LONE STAR CONSULTING, INC. or any of its personnel. These terms include, but are certainly not limited to, all of LONE STAR CONSULTING, INC. past, present and future customers and clients. The terms, "we", "our", and "us" found herein refer to LONE STAR CONSULTING, INC., all of which also collectively and individually refer to all of its officers, employees, agents, predecessors, successors and assigns. Unless these terms are used in a context that clearly also include you, these terms do no include you. The terms, "he", "his" and "him" are used in their generic senses only, and equally apply to both to males and females, and mean the same as "you" and "yours". "CD " means Customized Devices, and "CDAF" means Customized Devices Application Form; unless otherwise noted or clear from text meaning, all policies referring to CDs equally refer to our Technical Life Coaching (TLC), and to our Website Design Services (WDS).
PRIVACY POLICY: If you contact us for good purposes only (i.e. not for any dishonest, malicious or otherwise adverse purpose), we consider you to be a good customer and our interest in who you are extends only to the purposes of receiving good payment from you for all that you purchase from us, to properly ship you your orders, and to service any inquiries or complaints, if any. AS POLICY, WE ARE THE EXCEPTION! WE NEVER DEPOSIT ON YOUR COMPUTER ANY "COOKIE," SPYWARE, ADWARE, COMPUTER INFECTION, SPAM OR MALWARE OF ANY KIND, AND WE NEVER BUY, SELL, TRADE, GIVE AWAY OR OTHERWISE DISCLOSE OUR MAILING LISTS OF OUR GOOD CUSTOMERS. Almost all other commercial websites you visit on the Internet will secretly deposit on your computer at least one "cookie," spyware, adware, virus, worm or trojan horse each time you visit them, and some spam you thereafter. To the contrary, we respect your privacy.
ALL POLICIES FOUND HEREIN ARE APPLIED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. IF ANY TERMS AND CONDITIONS ARE FOUND TO BE UNENFORCEABLE OR INVALID BY A COURT OF COMPETENT JURISDICTION, ALL REMAINING TERMS AND CONDITIONS SHALL REMAIN IN FULL EFFECT. IF THERE IS ANY DISAGREEMENT AS TO THE INTERPRETATION OF ANY POLICY DESCRIBED HEREIN, ANY REASONABLE INTERPRETATION BY LONE STAR CONSULTING, INC. SHALL PREVAIL. LONE STAR CONSULTING, INC. RESERVES ALL RIGHTS NOT EXPRESSLY GRANTED HEREIN.
ALL CD SERVICES ARE CONSIDERED TO BE UNIQUE, INDIVIDUALLY HANDMADE, AND OF ARTISTIC, CREATIVE, INNOVATIVE AND EXPERIMENTAL NATURE, AND ARE PROVIDED FOR LEGAL UTILITY, EDUCATIONAL AND-OR ENTERTAINMENT PURPOSES ONLY. NO ILLEGAL, UNETHICAL OR IMMORAL INTENTION, USE OR PURPOSE IS RECOMMENDED OR IMPLIED, AND DO NOT CONTACT US FOR ANY ILLEGAL, UNETHICAL OR IMMORAL INTENTION, USE OR PURPOSE TOWARDS US, ANYBODY ELSE, ANY ANIMAL, OR ANY OF OUR PRODUCTS OR SERVICES (some examples of devices we CANNOT do are devices that illegally intercept communications, interfere with licensed transmission, cheat utility companies, jackpot casino equipment, perform medical function, or retaliate against or otherwise injure a person, animal or property). WE MAKE NO MEDICAL, LEGAL, SCIENTIFIC, ENGINEERING, PARANORMAL OR SUPERNATURAL CLAIMS (including but not limited to claims about the existence, extent, intentions, purposes and capabilities of space aliens, ghosts, spirits, psychic powers, psionics, mental telepathy, precognition, auras, clairvoyance, remote viewing and psychokinesis - all related CD projects we do are based on our proprietary theories SHOULD they actually exist AND if the customer does not clearly specify in his/her CDAF another theory he wants the CD device design to be based upon). WE TAKE NO RESPONSIBILITY AND ASSUME NO LIABILITY FOR ANYTHING WE PUBLISH IN ANY OF OUR PUBLICATIONS (INCLUDING BUT NOT LIMITED TO OUR USER MANUALS AND OTHER MANUALS, BOOKS, SOFTWARE, CATALOGS, FLYERS, AND PROMOTIONS). [NOTE #1: We are not licensed to practice medicine, and therefore we cannot and do not provide medical advice or medical opinions, make medical claims, make devices intended for any medical use (although some devices may function very similar to medical devices, no device we make is intended for any medical use, but for uses such as mind control/electronic attack countermeasures, ESP/alien research, biometrics research, plant stimulators, etc.), or tell you what the causes are for any particular medical-like manifestation; nor anything we may provide you is to be used for a medical diagnostic, treatment or assistive reason or to in any manner interfere with or replace any medical procedure prescribed or likely to be prescribed for you by any licensed medical entity; all medically-related statements made by us are lay, anecdotal and personal opinion type statements only] [NOTE #2: The term, "medical" is broadly defined relevant to all of our policies to include ALL types of devices that can be applied to any biological system (man or animal) and that would require special licensing or is specially regulated to make, possess, sell or distribute, including but not limited to medical profession-type devices, dental devices, psychological devices, chiropractic devices, assistive-living devices, ambulatory devices, and veterinary devices].
ALL CD SERVICES PROVIDED AS BASICALLY DESCRIBED AND, UNLESS EXPLICITLY STATED TO THE CONTRARY, AS IS. DESCRIPTIONS OF OUR CD SERVICES AND RESULTING DEVICE TYPES (e.g. from devices.htm webpage) ARE LIMITED TO OUR WRITTEN CATALOGS AND ADS ABOUT THEM; WE TAKE NO RESPONSIBILITY FOR THE ACCURACY OF ANY SUBSEQUENT VERBAL OR WRITTEN DESCRIPTIONS OF THEM BY ANYONE. NOTE THAT IN ALL ADVERTISEMENTS AND PROMOTIONS OF OUR CD SERVICES WE ARE CLEARLY PROMOTING A SERVICE AS DESCRIBED HEREIN AND NOT ANY PRODUCT. THE MANY DEVICE-TYPES WE DESCRIBE ARE MEANT ONLY TO SERVE AS A LIMITED SET OF EXAMPLES OF THE TYPES OF DEVICES THAT MAY OR MAY NOT RESULT FROM OUR ATTEMPTING TO RENDER ANY CD SERVICE AND NOT AS ANY ADVERTISEMENT OR PROMOTION OF ANY DEVICE TYPE - EACH CDAF IS INDIVIDUALLY APPLIED FOR THROUGH THE CDAF PROCESS, EVALUATED AND MAY OR MAY NOT BE APPROVED, NO RESULTING DEVICE (IF ANY) IS OFF-THE-SHELF OR OVER-THE-COUNTER, ALL RESULTING DEVICES (IF ANY) ARE UNIQUELY AND ARTISTICALLY CUSTOMIZED AND HANDMADE BASED ON CUSTOMER SPECIFICATIONS, AND WE ARE NOT LIMITED TO THESE DEVICES ONLY - WE CAN ALSO DO MANY DEVICE TYPES THAT ARE NOT DESCRIBED ON OUR WEBPAGES (so feel free to submit a CDAF for any legal device type we do or do not describe) AND DEVICES THAT COMBINE FUNCTIONS AND/OR FEATURES FROM ONE OR MORE OF THESE DEVICES WITH ONE OR MORE OTHER DEVICES.
AS POLICY, WE NEVER RECOMMEND, ENDORSE OR REFER TO EITHER POSITIVELY OR NEGATIVELY ANY OTHER COMPANY OR PRODUCT OR SERVICE OF ANY OTHER COMPANY, EVEN IF IT IS LISTED OR HOTLINKED ON ANY OF OUR WEBPAGES. AND ANY SUCH EXPRESSED OPINION IS STRICTLY A PERSONAL LAY OPINION OF ONE OF OUR OFFICERS OR EMPLOYEES AND SOLELY OF AN ANECDOTAL NATURE.
This webpage supersedes all earlier versions of this webpage (whether online or hardcopy), and it becomes effective immediately upon its publication. Offer descriptions, prices and policies which are in effect on the date and time of a CD payment being made (as based on the postmark) are the effective descriptions and policies - even if the client uses an older form. NO PROVISION FOUND HEREIN CAN BE WAIVED, MODIFIED, OR AMENDED EXCEPT BY EXPLICIT WRITTEN AGREEMENT BY LONE STAR CONSULTING, INC., AND THEN ONLY TO THE LIMITED EXTENT OF THIS AGREEMENT.
TO WHATEVER EXTENT WARRANTIES MAY APPLY, NO WARRANTY IS TRANSFERABLE. UNLESS PROHIBITED BY LAW THAT APPLIES TO CUSTOMIZED, INDIVIDUALLY HANDMADE, EXPERIMENTAL AND ARTISTIC ITEMS SERVICES AND ITEMS (may apply in some states), LONE STAR CONSULTING, INC. DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE OR USE FOR ALL CD SERVICES AND ITEMS AND FOR ALL PARTS AND SUBSECTIONS OF ALL CD SERVICES AND ITEMS. FURTHERMORE, UNLESS PROHIBITED BY LAW THAT APPLIES TO CUSTOMIZED, INDIVIDUALLY HANDMADE, EXPERIMENTAL AND ARTISTIC SERVICES AND ITEMS (may apply in some states), WE ASSUME NO LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, GENERAL, COMPENSATORY, PUNITIVE, EXEMPLARY, OR OTHER DAMAGES REGARDLESS OF THE CAUSE AND WITHOUT LIMITATIONS (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS AND DAMAGES THAT RESULT FROM DELAY, INCONVENIENCE OR LOSS OF USE) FOR ALL CD SERVICES AND ITEMS WE PROVIDE - EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DESCRIPTIONS OF CD SERVICES AND DEVICE-TYPES (e.g. from devices.htm webpage) ARE NOT WARRANTEES. FURTHERMORE, UNLESS PROHIBITED BY LAW THAT APPLIES TO CUSTOMIZED, INDIVIDUALLY HANDMADE, EXPERIMENTAL AND ARTISTIC SERVICES AND ITEMS (may apply in some states), THE ABSOLUTE MAXIMUM AMOUNT THAT LONE STAR CONSULTING, INC. IS EVER LIABLE FOR IS 100% OF THE PRICE OF ANY CD SERVICE OR ITEM, PAYABLE ONLY TO THE ORIGINAL PURCHASER OR TO HIS/HER ESTATE. (Note: Because some jurisdictions do not allow the exclusion or limitation of certain warrantees (e.g. implied warrantees) and/or liability for certain damages (e.g. consequential or incidental damages), the above-stated exclusions and limitations of any warrantee or damage not specifically legally applicable to you do not apply to you to the minimal possible extent that they do not legally apply to you should the laws of that jurisdiction be decided by a court of law of competent jurisdiction to apply in your case.)
IF AN ONGOING CD PROJECT IS CANCELED FOR
ANY REASON AFTER 75% OF ITS ESTIMATED COMPLETION TIME HAS ELAPSED, THEN THE
FULL ESTIMATED AMOUNT OF THE CD MUST BE PAID IN FULL WITHIN 30 DAYS OF SUCH
CANCELLATION - EVEN IF IT IS LATER SHOWN THAT THE CD ITEM IS NON-FUNCTIONAL
ALTHOUGH IT WAS SPECIFIED IN THE CDAF AS FUNCTIONAL. CD items are often
highly experimental, specialized, customized and manpower-intensive, and we
usually cannot reasonably resell them if the client cancels his project after
substantial work has been done on it. Furthermore, if a CD project is
disrupted, the availability of some planned parts may disappear so that a later
completion or functioning may not be reasonably possible.
ALL CD ITEMS ARE SHIPPED F.O.B. LONE STAR CONSULTING, INC. IF A CD ITEM IS RETURNED BECAUSE IT WAS DAMAGED DURING SHIPMENT, YOU MUST FIRST REPORT THE DAMAGE TO THE SHIPPER AT THE TIME OF DELIVERY, THE DAMAGE MUST BE FULLY DOCUMENTED, AND BOTH THE ITEM AND ALL OF ITS ORIGINAL PACKAGING MUST BE RETURNED TO US BEFORE A REPLACEMENT CAN BE SHIPPED (Note: Items damaged in shipment are replaced, and not refunded unless no reasonable replacement is available). FOR ALL RETURNED ITEMS, YOU MUST ALSO PROVIDE A WRITTEN, SIGNED AND DATED STATEMENT IN WHICH YOU CLEARLY STATE THAT YOU HAVE NEITHER BENEFITED FROM THE ITEM NOR SHARED OR USED IT WITH ANYONE ELSE. In addition, if the returned CD item included a copyrighted component (e.g. User Manual, Demo Tape) by us, refund will be made only after you sign and date a statement clearly stating that you have not copied or distributed the copyrighted component in any manner or to any extent.
We must be able to readily contact you regarding your project. Therefore, at a very minimum to do business with us you must provide us your current email address (and you must be able to read and send your emails on at least a 5-day turn-around basis), your current phone number (one that is not constantly busy or unanswerable during normal business hours), your current shipping address, and your current mailing address (if a separate mailing address is not provided, we assume that your shipping address is also your mailing address and vice-versa). We realize that orders do occasionally get lost in the mail, and try as hard as we do to serve you fast, accurately and completely, we do once in a while make mistakes. IF YOU CLAIM THAT YOUR CD (or any part of it) IS MISSING OR WAS NOT SHIPPED, OR WE SHIPPED YOU THE WRONG CD , YOU MUST PROVIDE US WITHIN 30 DAYS OF WHEN YOU SHOULD HAVE RECEIVED YOUR CD (based on these policies), IN WRITING (by email or mail, and even if you had previously called us), SIGNED AND DATED BY YOU, YOUR ACCURATE AND COMPLETE NAME, SHIPPING ADDRESS, WHAT YOU ORDERED, HOW YOU PAID, YOUR TOTAL PAYMENT (must include all required Item prices, S/H, permitted discounts, any applicable sales-type tax), ANY PROOF THAT YOU HAVE THAT WE RECEIVED YOUR PAYMENT AND WHEN WE RECEIVED IT, A LIST OF ALL ITEMS (if any) YOU DID RECEIVE FROM US (e.g. partial order, wrong order), AND THE HISTORY OF YOUR CD (including all phone calls and writings about it). This is to protect both of us and to minimize delays and mistakes. IF WE SENT YOU THE WRONG CD OR ITEMS, YOU MUST ALSO NOTIFY US IN WRITING WITHIN 15 DAYS OF ITS RECEIPT AND SHIP BACK TO US WITHIN 30 DAYS OF ITS RECEIPT AND WITH OUR PRIOR EXPLICIT APPROVAL AND IN THE RECEIVED CONDITION, OR YOU WILL BE CHARGED FOR THE WRONG CD (we will reimburse you for all return shipping on wrong orders and items). NOTE: A CD may come labeled with a different title for it than the exact wording of your CD on your CDAF for a number of reasons, such as misspelling or abbreviation, inadvertent mistake, a changed name for that device-type, a more descriptive name for the actual device based on the CDAF, and/or to protect the customer's security or privacy. A CD THAT IS DESIGNED FOR WHAT YOU CONTRACTED FOR IN YOUR CDAF BUT IS LABELED DIFFERENTLY THAN IN YOUR CDAF OR LABELING IS MISSING IS NEVER GROUNDS FOR A REFUND OR REPLACEMENT. If you don't like the way a CD device is labeled if different than the name of the device-type you contracted for, you can always re-label it to your liking, or return it to us and we will reasonably relabel it for you free of charge. See below for more polices dealing with alleged wrong device types, unacceptable labeling, and incomplete devices.
SINCE ALL CDs ARE CONSIDERED UNIQUE, INDIVIDUALLY HANDMADE, ARTISTIC, CREATIVE, INNOVATIVE AND EXPERIMENTAL, AND ALTHOUGH LONE STAR CONSULTING, INC. WILL REASONABLY STRIVE TO MEET OR EXCEED YOUR SPECIFICATIONS (we want our clients as future CD and/or TLC clients!), LONE STAR CONSULTING, INC. DOES NOT CLAIM OR WARRANTY THAT THE END RESULT WILL BE WHAT YOU OR WE INITIALLY EXPECTED. IF ANY CD IS PROVIDED AS A FUNCTIONING DEVICE, AND IS SUBJECTED TO NORMAL USE AND SHIPMENT AND RETURNED TO US WITHIN 30 DAYS OF YOUR RECEIPT BECAUSE YOU HAVE FACTUALLY DETERMINED THAT IT DOES NOT WORK AS PER WHAT THE FINAL DESIGN CAN PRACTICALLY AND TECHNICALLY DO BASED ON YOUR CDAF WRITTEN DESCRIPTION, WE WILL MAKE OUR REASONABLY BEST EFFORTS TO UPGRADE, REPAIR OR REPLACE THE ITEM. IF WE CANNOT UPGRADE, REPAIR OR REPLACE THE ITEM WITH ONE THAT WILL WORK AS PER WHAT THE FINAL DESIGN CAN PRACTICALLY AND TECHNICALLY DO BASED ON YOUR CDAF DESCRIPTION WITHIN 30 DAYS OF OUR RECEIPT OF IT HERE, WE WILL REFUND 66.67% OF YOUR PAYMENT FOR IT IF NO EXCEPTIONS TO WARRANTY (described below) APPLIES (MINUS INSURANCE PROCEEDS, IF ANY, YOU RECEIVE). LONE STAR CONSULTING, INC. OFFERS NO OTHER MONEY-BACK GUARANTEE FOR ANY CD SERVICE OR ITEM. NOTE THAT IF YOU CLAIM THAT A DEVICE IS NOT WORKING, YOU RETURN IT FOR REPAIR, AND WE FIND AFTER TESTING IT THAT THE DEVICE IS WORKING AS PER WHAT ITS FINAL DESIGN CAN PRACTICALLY AND TECHNICALLY DO BASED ON YOUR CDAF DESCRIPTION, WE WILL RETURN THE DEVICE TO YOU AFTER YOU HAVE PAID US FOR THE RETURN S/H. IF YOU STILL CLAIM THAT THE DEVICE IS NOT WORKING, THEN WE WILL REQUIRE THAT YOU PROVIDE US A VERIFIABLE WRITTEN REPORT FROM A REPUTABLE ELECTRONICS OR SCIENTIFIC TEST LABORATORY SUBSTANTIATING YOUR CLAIM OF NON-FUNCTIONALITY BASED ON WHAT ITS FINAL DESIGN CAN PRACTICALLY AND TECHNICALLY DO BASED ON YOUR CDAF DESCRIPTION, WHICH TESTING YOU WILL OBTAIN TOTALLY AT YOUR OWN EXPENSE, AND THEN AND ONLY THEN WILL WE CONSIDER PROVIDING YOU A REFUND FOR A DEVICE WE TESTED AS FUNCTIONAL. As a mail-order CD provider, we usually do not know nor do we have any control over the uses a client will subject an item to or the environments it is used in, and the experience of our people has shown us that there are great variations in such uses and environments. Also note again that while the device we provide you will leave here electronically and/or mechanically functioning as per what its final design can practically and technically do based on your CDAF description (e.g. an ultrasonic transmitter will transmit ultrasonic sound), we never claim or guarantee that a device we provide you will "work" to solve any personal, medical, legal, paranormal, supernatural, commercial, industrial, engineering or scientific problem you may have - only that it will electronically and/or mechanically function to produce the electronic and/or mechanical output, receive or detect the electronic and/or mechanical input, and/or process the electronic and/or mechanical input and/or output that you had contracted for in your CDAF. Note that some devices detect inputs and/or produce outputs that cannot be readily detected by the five senses. For example, ultrasonic and electromagnetic devices can produce very powerful outputs with little or no indication by one's conscious senses. And devices designed to detect specific items or receive specific signals will not indicate if the item being detected or signal being received is not present in adequate quantity/intensity to be detected with the orientation of the detection transducer/antenna used, or the item/signal that is present is only similar to the one contracted for (e.g. (1) Wind velocity meter is accurate only when oriented in the direction of an adequate wind, and it will not also work as a water velocity meter; (2) Gold detector designed to detect deep-down gold bars may not detect deep down iron bars or surface gold earrings).
FREE UPGRADES ARE GENERALLY AVAILABLE WHEN AFTER COMPLETION OF A CD DEVICE, WE REALIZE THAT A BETTER PART, CIRCUIT DESIGN AND/OR LAYOUT IS REASONABLY AVAILABLE, AND AS A COMPLIMENTARY SERVICE TO OUR CUSTOMERS. WE TRY TO BEND OVER BACKWARDS FOR OUR GOOD CUSTOMERS BECAUSE WE TRULY WANT YOU TO CONTRACT WITH US FOR YOUR FUTURE TECH NEEDS AS WELL. ALL UPGRADES ARE MADE SOLELY AT OUR DISCRETION; WE MAY REFUSE TO DO AN UPGRADE IF WE BELIEVE THAT THE UPGRADE IS NOT TECHNICALLY FEASIBLE, OR IT WOULD END UP CREATING A DIFFERENT DEVICE, OR IT WOULD REQUIRE MAJOR CHANGES IN CIRCUIT DESIGN OR LAYOUT, OR THE RESULTANT UPGRADE WOULD LIKELY PRODUCE ONLY MINOR OR COSMETIC IMPROVEMENTS, OR THE UPGRADE PARTS ARE NOT AVAILABLE, OR FOR ANY REASON WE CANNOT SCHEDULE THE TIME FOR DOING THE UPGRADE. IF IN THE PROCESS OF UPGRADING AN ITEM, IT BECOMES DAMAGED, DESTROYED OR STOLEN, WE WILL MAKE NO REFUND, FREE-OF-CHARGE REPLACEMENT OR ACCEPT ANY LIABILITY.
THE MAXIMUM TOTAL LIFETIME REFUND PER PERSON IS ONE REFUND AND LIMITED TO 66.67% OF THE PERSON'S TOTAL PAYMENT FOR A CD PROJECT IF WE COMPLETED OR ATTEMPTED TO COMPLETE THE CD PROJECT, OR 100% IF WE DID NOT OR COULD NOT ATTEMPT TO COMPLETE THE CD PROJECT. FOR ALL RETURNED ITEMS, YOU MUST ALSO PROVIDE A WRITTEN, SIGNED AND DATED STATEMENT IN WHICH YOU CLEARLY STATE THAT YOU HAVE NEITHER BENEFITED FROM THE ITEM NOR SHARED IT WITH ANYONE ELSE. In addition, refund will be made only after you sign and date a statement clearly stating that you have not copied or distributed the item in any manner or to any extent. LONE STAR CONSULTING, INC. OFFERS NO OTHER MONEY-BACK GUARANTEE FOR ANY ITEM OR CONTRACT. As a mail-order manufacturer or supplier, we usually do not know nor do we have any control over the uses a customer will subject an item to or the environments it is used in, and the experience of our people has shown us that there are great variations in such uses and environments.
IF YOU ARE ENTITLED TO A REFUND FOR ANY REASON, INCLUDING BUT NOT LIMITED TO, RETURN OF ITEM FOR WHICH A REFUND IS PERMITTED UNDER OUR POLICIES, AN ONLINE AUCTION TRANSACTION, AN OVERPAYMENT, AN ERRONEOUS PAYMENT, A DISALLOWED PAYMENT (e.g. a payment that includes a commission or a fee), OR A NON-APPROVED METHOD OR FORM OF PAYMENT, AND YOU DID NOT PAY BY APPROVED POSTAL MONEY ORDER (POSTAL MO or PMO), WESTERN UNION (WU) OR U.S. CASH, WE WILL REQUIRE 90-120 DAYS FROM THE DATE THAT WE DEPOSITED YOUR PAYMENT TO REFUND YOU THAT PORTION OF YOUR PAYMENT WE OWE YOU AS A REFUND, WITHOUT LIABILITY, EXPLANATION OR INTEREST. FURTHERMORE, IF YOUR CLAIM TO A REFUND IS BASED ON ANY ERROR THAT IS YOUR FAULT OR THAT IS DUE TO OVERPAYMENT, ERRONEOUS PAYMENT, DISALLOWED OR NON-APPROVED METHOD OR FORM OF PAYMENT, YOUR MISUNDERSTANDING OF A DESCRIPTION OR POLICY, YOUR VIOLATION OF A LEGAL POLICY, OR YOUR REFUSAL TO COMPLY WITH A LEGAL POLICY WE WILL CHARGE YOU 10% OF YOUR ENTITLED REFUND, $50 MINIMUM, AS A PROCESSING FEE. The reason for this policy is that there is a scam in which a criminal "pays" using a bad payment designed to delay processing by banks, then quickly demands a refund, only for the merchant to later discover that the original payment is bad.
WE RESERVE THE RIGHT TO REFUSE ANY FORM OF PAYMENT WITHOUT LIABILITY. FURTHERMORE, WE NEVER SHIP PRIOR TO OUR RECEIPT AND OUR SATISFACTORY CLEARANCE OF FULL PAYMENT FOR THE ORDER, AND WITHOUT LIABILITY. FURTHERMORE, SINCE NEW SCAMS CAN AND DO SUDDENLY OCCUR, WE RESERVE THE RIGHT TO TAKE WHATEVER REASONABLE STEPS WE DECIDE AT ANY TIME TO PROTECT OURSELVES WITHOUT PRIOR NOTIFICATION OR LIABILITY - EVEN IF WE DO SO IN ERROR. Some scams now take the form of fraudulent WU, PayPal, Postal MO, bank-type, etc. payments in which spoofed emails or website URLs for these forms of payments are sent to the merchant as "proof" that payment has been made or is on its way. Sometimes, this "proof" is then followed by a worthless check or MO. There is also a myriad of other scams, including overpayment and commission scams, pyramid scams, dealership scams, phishing scams, etc. All payments must be made exactly to "LONE STAR CONSULTING, INC." (be sure to include the "INC."), there must be no damage (e.g. tears, cuts, smearing, staining, spindling, folding, wrinkling, etc.), unreadability, use of a pencil or an ink not acceptable to banks, errors or corrections made to your form of payment, and be sure to pay the correct amount for your CD project (as we take up to 120 days to refund overpayments and we never ship for underpayments). The making of an inappropriate or incorrect form of payment will result in delays, possibly storage fees, and possibly cancellation of your CD project (in which you will lose your non-refundable 1/3rd downpayment) at no liability to Lone Star Consulting, Inc..
WE RESERVE THE RIGHT TO REFUSE TO RESPOND TO, TO REFUSE TO COMPLETELY RESPOND TO, TO REFUSE TO TRY TO CORRECT, OR TO PROMPTLY STOP OUR RESPONSE TO ANY INQUIRY OR APPLICATION FORM WITHOUT PRIOR NOTICE OR LIABILITY IN WHICH THE PERSON CONTACTING US HAS CLEARLY IGNORED OR MISREPRESENTED A POLICY, CONDITION, DESCRIPTION, PRICE OR OTHER STATEMENT, HAS ASKED US FOR LEGAL, MEDICAL OR OTHERWISE IMPROPER ADVICE OR OPINION, HAS BECOME INSULTING, HARASSING, THREATENING OR USES VULGAR LANGUAGE, AND/OR WE BELIEVE IS INTENDING TO TRY TO ENTRAP US OR TO CON US INTO ACCEPTING TO DO ANYTHING ILLEGAL, UNETHICAL OR IMMORAL, FALSELY "ADMITTING" TO ANYTHING ILLEGAL, UNETHICAL OR IMMORAL OR OTHERWISE MANIPULATIVE, DISHONEST, DECEPTIVE OR MALEVOLENT. THE INQUIRER OR APPLICANT ASSUMES FULL RESPONSIBILITY FOR ALL STATEMENTS HE/SHE MAKES TO US BOTH VERBALLY AND IN WRITING WHETHER OR NOT THEY ARE TRUE OR FALSE STATEMENTS, AND WHETHER OR NOT ANYONE AT LONE STAR CONSULTING, INC. SUSPECTS, BELIEVES OR KNOWS THEM TO BE TRUE OR FALSE STATEMENTS. If you have submitted an Application Form which clearly violates any of our policies or description of that type of device or advice, we will likely take no steps to contact you about your Application Form, and we will not try to correct it for you; however, if you submit an acceptable corrected version within 30 days of our receipt of your last unacceptable version, we will evaluate your corrected version only.
LONE STAR CONSULTING,INC. ASSUMES NO RESPONSIBILITY OR LIABILITY FOR ANY COSTS, LOSSES, DAMAGES AND/OR DELAYS THAT OCCUR IN PART OR WHOLE TO ANY OF OUR PRODUCTS, SERVICES AND/OR PERSONNEL BECAUSE OF: (1) ANY "ACT OF GOD," NATURAL DISASTER, ACT OF WAR, VIOLENT CRIME, ACT OF TERRORISM, OR BANKING ERROR OR DELAY. (2) ANY PROPERTY CRIME, ACCIDENT, DEATH, SERIOUS ILLNESS, MISTAKE OR WEATHER CONDITION THAT WE COULD NOT HAVE REASONABLY FORESEEN AND PREVENTED LOSSES, DAMAGES AND/OR DELAYS ARISING FROM IN ENOUGH TIME TO PREVENT OR AVOID THEM. (3) ANY ACTION MADE BY A CUSTOMER, BY A BANK, OR BY US (based on any action that the customer caused us to take) THAT RESULTS IN A CRIME, MISREPRESENTATION, COST, LOSS, DELAY, MISTAKE, PENALTY, FINE, FEE AND/OR CHARGE ADVERSE TO US. (4) WHERE ANY OF ITS PRODUCTS OR SERVICES WAS SOLD TO, BOUGHT FOR, USED ON, TESTED ON, OR OTHERWISE TRANSFERRED OR APPLIED TO ANY OTHER PERSON OR NON-HUMAN ENTITY, IN WHICH CASE THE PURCHASER OF THE PRODUCT OR SERVICE FROM US ASSUMES TOTAL RESPONSIBILITY AND LIABILITY TO ALL AFFECTED PARTIES. (5) ANY REASONABLE ACTION WE TAKE TO TRY TO PREVENT, LIMIT, FIX, REVERSE OR DEFEND OURSELVES FROM ANY SUCH COSTS, LOSSES, DAMAGES OR DELAYS IN (1), (2) OR (3) BUT THAT IN ITSELF RESULTS IN ANY COSTS, LOSSES, DAMAGES AND/OR DELAYS THAT COULD NOT HAVE BEEN REASONABLY FORESEEN AND PREVENTED. Should any of these conditions above that was not caused by or the fault of the customer or by someone else the customer deals with (e.g. his/her shipper, bank, supplier, contractor, etc.) result in a delay or added cost to an estimated product or service, we will try to absorb as much of the additional cost as we reasonably can as we never like to exceed our estimated costs; however, we may require additional time of up to 10 times the originally estimated time period (depending on seriousness of problem), starting from date of incident.
BAD PAYMENTS: THE CUSTOMER SHALL FULLY AND IMMEDIATELY REIMBURSE, INDEMNIFY AND HOLD HARMLESS ANY AND ALL DIRECT AND INDIRECT COSTS, LOSSES AND/OR FEES, INCLUDING BUT NOT LIMITED TO BAD PAYMENT AMOUNTS, BANKING FEES, COLLECTION AGENCY FEES, ATTORNEY FEES, LEGAL COSTS, AND INTEREST RESULTING TO LONE STAR CONSULTING, INC. AND/OR TO ANYONE ASSOCIATED WITH IT CAUSED BY OR RESULTING FROM HIS/HER BAD PAYMENT (regardless of the cause of the bad payment).
LONE STAR CONSULTING, INC. ASSUMES THAT YOU HAVE THE FULL LEGAL RIGHT AND ALL REQUIRED LICENSING AND OTHER PERMISSIONS TO BUY, POSSESS, USE OR MODIFY ALL ITEMS YOU OBTAIN FROM US; IF PARENTAL- OR GUARDIAN-TYPE PERMISSION IS REQUIRED FOR ANY SUCH ACTION, OR TO ACCESS OUR WEBPAGES OR TO ORDER ANY OF OUR PRODUCTS OR SERVICES, PRIOR EXPLICIT PARENTAL OR LEGAL GUARDIAN PERMISSION IS REQUIRED. NOTE: Pursuant to Federal Law (COPPA) that protects the Online privacy of minors, IF YOU ARE UNDER AGE 13, YOU ARE PROHIBITED FROM ACCESSING ANY AND ALL WEBPAGES FOUND ON THIS WEBSITE. IF THE ORDER OR CONTRACT WAS PLACED USING FRAUD OR DECEIT, ALL WARRANTIES, IF ANY, ARE NULL AND VOID.
ALL PERSONAL JURISDICTION, SUBJECT MATTER JURISDICTION AND VENUE IN ALL MATTERS AND REGARDLESS OF CAUSES OF ACTION RESIDE SOLELY AND EXCLUSIVELY IN EL PASO, TEXAS (TX ). ALL UNRESOLVED DISPUTES MUST BE SUBMITTED TO BINDING ARBITRATION IN EL PASO, TX , NO LONGER THAN THREE MONTHS FROM RECEIPT OF THE CD SERVICE OR ITEM, SHALL BE ARBITRATED IN THE ENGLISH LANGUAGE ONLY, AND ARE LIMITED TO THE SCOPE OF THESE POLICIES. EACH PARTY IS RESPONSIBLE FOR ALL OF ITS OWN COSTS RELATED DIRECTLY OR INDIRECTLY TO ALL ARBITRATION PROCESSES, INCLUDING BUT NOT LIMITED TO HALF OF ALL ARBITRATION FEES (much or all of which are paid for up front but can be rewarded back by the arbitration decision). THIS AGREEMENT SHALL BE GOVERNED EXCLUSIVELY BY TEXAS LAW, WITHOUT GIVING EFFECT TO ANY CHOICE OF LAW OR CONFLICT OF LAW PROVISION OR RULE (REGARDLESS OF JURISDICTION) THAT WOULD CAUSE THE APPLICATION OF THE LAWS OF ANY JURISDICTION OTHER THAN EL PASO, TX . ONLY THE TERMS AND CONDITIONS FOUND HEREIN APPLY - REGARDLESS OF WHERE/HOW YOU LEARN OF OUR OFFERS OR WHERE/HOW YOU OBTAINED OUR CD SERVICE OR ITEM OR INQUIRED ABOUT OUR DEVICE TYPES/SERVICES/BUSINESS (i.e. same policies apply whether you purchase directly from us or from any other source). THE COMPLAINER ASSUMES THE FULL RESPONSIBILITY TO CONTACT A CREDIBLE, PROFESSIONAL ARBITRATION SERVICE IN EL PASO, TX, TO SCHEDULE THE ARBITRATION AND TO INFORM THE OTHER PARTY IN WRITING OF ALL ARBITRATION PREFERENCES AND SCHEDULING WITHIN 48 HOURS OF THEY HAVING BEEN MADE - ALL AT THE COMPLAINER'S EXPENSE AND ANY OF WHICH THE OTHER PARTY MAY OBJECT TO FOR GOOD CAUSE WITHIN 10 DAYS. IF AN UNRESOLVED DISPUTE HAS NOT BEEN SCHEDULED FOR BINDING ARBITRATION WITHIN THREE MONTHS FROM RECEIPT OF THE CD SERVICE OR ITEM OR IF WE MAKE YOU A SETTLEMENT OFFER IN WRITING AND YOU FAIL TO SPECIFICALLY RESPOND TO IT LIKEWISE WITHIN 30 DAYS, YOU AGREE TO IMMEDIATELY DISMISS AND FOREVER CEASE AND FOREGO ALL CURRENT AND POSSIBLE FUTURE COMPLAINTS AND LEGAL ACTIONS TO ANYONE AND EVERYONE REGARDING THE CD SERVICE OR ITEM. NO OTHER WARRANTIES OR REPRESENTATIONS APPLY, EXPRESSED OR IMPLIED, EXCEPT THOSE EXPLICITLY STATED UNDER THESE POLICIES.
THIS WEBSITE (which includes all webpages under any of its domain names, texts, images and programming code) IS CONTROLLED AND OPERATED SOLELY BY LONE STAR CONSULTING, INC. WE MAKE NO REPRESENTATION THAT THIS WEBSITE, ITS MATERIALS, ANY OF OUR OTHER PROMOTIONS OR PUBLICATIONS, OR TO ANY OF OUR SERVICES ARE APPROPRIATE OR AVAILABLE FOR USE ANYWHERE INSIDE OR OUTSIDE OF THE UNITED STATES, AND ACCESS TO THIS WEBSITE OR TO ANY OTHER PROMOTION, OTHER PUBLICATION, MATERIALS OR SERVICES FROM PLACES WHERE THEY ARE ILLEGAL IS STRICTLY PROHIBITED. THOSE WHO CHOOSE TO ACCESS A LONE STAR CONSULTING, INC. WEBPAGE, PROMOTION, PUBLICATION, MATERIALS OR ANY OF OUR SERVICES OR DEVICES FROM PLACES INSIDE OR OUTSIDE OF THE UNITED STATES WHERE THEY ARE ILLEGAL DO SO OF THEIR OWN VOLITION AND ARE TOTALLY AND SOLELY RESPONSIBLE FOR COMPLIANCE WITH ALL APPLICABLE LAWS AND REGULATIONS. CERTAIN TYPES OF CD SERVICES MAY REQUIRE A GOVERNMENT AND/OR CORPORATE (e.g. utility company) LICENSE, PERMIT OR OTHER APPROVAL TO LEGALLY BUY, POSSESS, USE, MODIFY, STORE OR SELL (e.g. Some RF transmitters require FCC approval). CUSTOMER ASSUMES ALL RESPONSIBILITY FOR MEETING ALL LICENSING, PERMIT, OTHER APPROVAL AND ALL OTHER LEGAL REQUIREMENTS OF YOUR JURISDICTION AND WHEN THEY ARE FIRST REQUIRED FOR ANY CD SERVICE OR ITEM WE MAY PROVIDE CUSTOMER. WE CANNOT AND DO NOT PROVIDE YOU LEGAL OR MEDICAL ADVICE OR LEGAL OR MEDICAL OPINION, MAKE A LEGAL OR MEDICAL JUDGMENT FOR CUSTOMER, OR FILL OUT ANY LEGAL OR MEDICAL FORMS FOR CUSTOMER (e.g. license application). FURTHERMORE, WE CANNOT MAKE OR PROVIDE ANY MEDICAL DEVICE (no device to treat, cure or diagnose any medical condition; this restriction also applies to the placement or removal of implants, and to providing invasive and skin-contact electrodes, and to providing any medically-assistive device) OR MAKE ANY MEDICAL, SCIENTIFIC OR PARANORMAL CLAIMS. We are not licensed legal or medical professionals.
IF LONE STAR CONSULTING, INC. OR ANY OF OUR SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, LESSORS, SUPPLIERS, SERVANTS, SERVICE PROVIDERS, DISTRIBUTORS, CONTRACTORS, PREDECESSORS, SUCCESSORS OR ASSIGNS INCUR OR BECOME A PART OF ANY LEGAL, REGULATORY OR ADMINISTRATIVE CLAIM, DISPUTE, ACTION, PROCEEDING, OR LAWSUIT BECAUSE OF YOUR BUSINESS OR OTHER RELATIONSHIP WITH ANY OF THEM, OR IF YOU HAVE MADE ANY FALSE, DECEPTIVE OR MISLEADING STATEMENT, YOU SHALL PERSONALLY, TOTALLY AND IMMEDIATELY INDEMNIFY, DEFEND, AND HOLD FREE AND HARMLESS LONE STAR CONSULTING, INC. AND ALL OF ITS SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, LESSORS, SUPPLIERS, SERVANTS, SERVICE PROVIDERS, DISTRIBUTORS, CONTRACTORS, PREDECESSORS, SUCCESSORS AND ASSIGNS FROM ALL CLAIMS, ACTIONS, PROCEEDINGS, LAWSUITS, JUDGMENTS, DECREES, DAMAGES, INJURIES, LIABILITIES, LOSSES, COSTS, AND-OR EXPENSES, IF ANY (including but not limited to all reasonable attorneys's fees and litigation expenses), WHICH DIRECTLY OR INDIRECTLY RESULT. FURTHERMORE, YOU SHALL PERSONALLY, TOTALLY AND IMMEDIATELY INDEMNIFY, DEFEND, AND HOLD LONE STAR CONSULTING, INC. AND ALL OF OUR SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, LESSORS, SUPPLIERS, SERVANTS, SERVICE PROVIDERS, DISTRIBUTORS, CONTRACTORS, PREDECESSORS, SUCCESSORS AND ASSIGNS FREE AND HARMLESS FROM ALL CLAIMS, ACTIONS, PROCEEDINGS, LAWSUITS, JUDGMENTS, DECREES, DAMAGES, INJURIES, LIABILITIES, LOSSES, COSTS AND EXPENSES, IF ANY (including but not limited to all reasonable attorneys' fees and litigation expenses), ARISING IN ANY PART OUT OF YOUR NEGLIGENT, DISHONEST, TORTIOUS, BREACH-OF-CONTRACT AND/OR ILLEGAL ACTS OR IN ANY WAY CAUSED BY YOU OR BY ANY OF YOUR EMPLOYERS, EMPLOYEES, AGENTS, CUSTOMERS OR CLIENTS. THIS INCLUDES, BUT IS NOT LIMITED TO, ALL CLAIMS, DISPUTES, ACTIONS, PROCEEDINGS, AND LAWSUITS ARISING OUT OF ANY USE, MISUSE OR ABUSE BY YOU OR BY ANY OF YOUR EMPLOYERS, EMPLOYEES, AGENTS, CUSTOMERS OR CLIENTS, IF ANY, OF ANY LONE STAR CONSULTING, INC.'S CD SERVICES OR ITEMS, OR CAUSED BY THE VIOLATION OF ANY LAWFUL STATUTE, REGULATION OR JUDGEMENT BY A COURT OF COMPETENT JURISDICTION.
TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW BY A COURT OF COMPETENT JURISDICTION, YOU SHALL NOT INITIATE ANY LEGAL PROCEEDINGS AGAINST US WITHOUT FIRST NOTIFYING US A MINIMUM OF 60 DAYS PRIOR TO FORMALLY FILING ANY LEGAL PAPERWORK, BY CERTIFIED OR REGISTERED MAIL A FORMAL LEGAL DEMAND LETTER ("Legal Demand Letter" must be printed on outside of envelope). YOUR LEGAL DEMAND LETTER MUST CLEARLY, ACCURATELY AND COMPLETELY SPECIFY THE ENTIRE HISTORY OF OUR RELATIONSHIP, THE FULL DESCRIPTION OF YOUR PLANNED COMPLAINT, WHAT PAYMENTS YOU ARE DEMANDING TO 100% SATISFY YOUR COMPLAINT, TO WHAT DEGREE YOU ARE WILLING TO NEGOTIATE, YOUR FULL FACTUAL AND LEGAL JUSTIFICATIONS FOR EACH AND EVERY DEMAND, THE FULL DESCRIPTION OF ALL EVIDENCE, WITNESSES, CAUSES OF ACTION, AND LEGAL THEORIES THAT YOU ALLEGE, AND A CLEAR AND UNQUALIFIED STATEMENT THAT YOU FULLY ACCEPT ANY AND ALL LEGAL CONSEQUENCES FOR ANY AND ALL ERRONEOUS, FALSE, MISLEADING AND UNPROVEN STATEMENTS YOU MAKE OR MADE IN YOUR LEGAL DEMAND LETTER, COMPLAINT, ANY AND ALL OTHER LEGAL DOCUMENTS, ALLEGATION OR OTHER STATEMENT (including but no limited to those that are in breach of this contract) - EVEN IF NO LEGAL FILING OCCURS OR THE STATEMENT IS LATER WITHDRAWN, NOT RELIED UPON OR DISMISSED. FURTHERMORE, YOUR LEGAL DEMAND LETTER MUST BE SIGNED AND DATED BY YOU, AND MUST INCLUDE YOUR ACCURATE AND CURRENT NAME, PHONE NUMBER, PHYSICAL ADDRESS AND THAT OF YOUR ATTORNEY (if you have an attorney), THE NAME AND ADDRESS OF THE LEGAL BODY YOU INTEND TO FILE WITH, AND INCLUDE FULL PERSONAL AND SUBJECT MATTER JURISDICTION JUSTIFICATIONS FOR THAT LEGAL BODY TO HEAR YOUR CASE. FURTHERMORE, IF YOU OR YOUR ATTORNEY HAS AN EMAIL ADDRESS, YOU MUST ALSO PROVIDE US YOUR, HIS OR HER ACCURATE AND CURRENT EMAIL ADDRESS TO US IN YOUR LEGAL DEMAND LETTER. FURTHERMORE, TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW BY A COURT OF COMPETENT JURISDICTION, LEGAL SERVICE SHALL BE LIMITED TO ACTUAL, PERSONAL AND EXPRESSED, AND IN WRITING (but not by email, and not by publication), WITH PROPER PROOF OF SERVICE, AND INCLUDE CLEAR, SPECIFIC, COMPLETE AND DETAILED DESCRIPTIONS OF ALL PARTIES, ATTORNEYS, COURT OF FILING, COMPLAINTS, AND REMEDIES.
TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW BY A COURT OF LAW WITH COMPETENT JURISDICTION, YOU WAIVE, FOREGO AND ABANDON ALL OTHER FORMS OF LEGAL REMEDY.
IF YOU HAVE OR HAD ANY DISHONEST, MALICIOUS, INVESTIGATIVE OR OTHERWISE ADVERSE INTENTION OR ACTION TOWARDS US AT ANY TIME, THEN YOU MUST IMMEDIATELY, FULLY, CLEARLY AND ACCURATELY DISCLOSE ANY AND ALL SUCH ADVERSE INTENTIONS AND ACTIONS TO US BY EMAIL WITH THIS SUBJECT LINE: "Full Disclosure of Adverse Intention or Action" (INCLUDING FULLY, CLEARLY AND ACCURATELY IDENTIFYING YOURSELF TO US) PRIOR TO ATTEMPTING TO DO ANY BUSINESS, FURTHER BUSINESS OR ANY OTHER COMMUNICATIONS WITH US. AT THAT POINT, YOU WILL BE AUTOMATICALLY BANNED FROM EVER CONTACTING US AGAIN UNLESS SPECIFICALLY AUTHORIZED TO DO SO BY A COURT OF LAW WITH COMPETENT JURISDICTION. IF YOU INACCURATELY, UNCLEARLY OR INCOMPLETELY IDENTIFY YOURSELF (complete identity requires verifiable and complete name, physical address, email address, phone number, and any other verifiable identifying information we can legally require), OR YOU DO NOT FULLY AND HONESTLY DISCLOSE ANY AND ALL DISHONEST, MALICIOUS, INVESTIGATIVE OR OTHERWISE ADVERSE INTENTIONS OR ACTIONS YOU HAVE OR HAD TOWARDS US (IF ANY) AT ANY TIME PRIOR TO ATTEMPTING TO DO A TRANSACTION WITH US OR TO OTHERWISE COMMUNICATE WITH US (includes but is not limited to sending us any unsolicited phone call, unsolicited email, unsolicited fax or unsolicited mail ("unsolicited" is defined herein to mean anything sent to us that we did not specifically, explicitly and in writing request you to send us), downloading any computer infection, spyware, adware, malware or spam onto our computer, uploading any files from our computer regardless of origin or how derived, modifying or attempting to modify any of our webpages or computer files, and/or intercepting or recording any conversation, computer signal, computer keystroke, email, mail, fax or phone call of ours not specifically, explicitly and in writing authorized by us for you to do so), OR YOU DO FULLY AND ACCURATELY DISCLOSE ALL OF YOUR ADVERSE INTENTIONS AND ACTIONS BUT YOU TRY TO CONTACT US AGAIN WITHOUT OUR EXPLICIT PRIOR WRITTEN PERMISSION TO DO SO, THEN YOU DO SO WITH YOUR CLEAR AND FULL UNDERSTANDING AND UNQUALIFIED AGREEMENT TO ACCEPT FULL PERSONAL LIABILITY AND YOU FULLY WAIVE, FOREGO AND ABANDON ALL POSSIBLY APPLICABLE DEFENSES AND IMMUNITIES (IF ANY) FOR ANY AND ALL DIRECT OR INDIRECT INJURIES YOU CAUSE OR ATTEMPT TO CAUSE TO US. As it is our intention to serve our good customers as reasonably well as we can under our policies, we certainly do welcome all honest, straightforward, and accurately and completely identified consumer inquiries and comments, and will try our reasonable best to accurately and completely address all such questions and concerns while protecting the privacies of our good customers within the law. For more details, see "INAPPROPRIATE CONTACT FORBIDDEN" paragraph below.
ANY INTENTION OR ACTION YOU HAVE MADE TOWARDS US, ANY PAYMENT MADE BY YOU OR ON YOUR BEHALF TOWARDS AN ORDER, YOUR RECEIPT OF A LONE STAR CONSULTING, INC. PRODUCT OR SERVICE, ANY STEPS YOU HAVE TAKEN TO FULFILL A CONTRACT WITH US, YOUR INQUIRY WITH OR ABOUT US REGARDING OUR PRODUCT, SERVICE, CONTRACT, BUSINESS OR ANY OF OUR PERSONNEL, OR IF WE HAVE HOTLINKED TO YOUR WEBSITE WITH YOUR PERMISSION, WHICHEVER OCCURS FIRST, AMOUNTS TO FULL, UNQUALIFIED AND IMMEDIATE ACCEPTANCE OF ALL POLICIES DESCRIBED HEREIN - EVEN IF YOU MADE ANY VERBAL OR WRITTEN ERRORS OR OMISSIONS - AND INDICATES THAT YOU HAVE FULLY READ, UNDERSTOOD AND AGREED TO BE BOUND BY ALL OF THESE POLICIES, AND THAT YOU FULLY UNDERSTAND AND INTEND THAT THESE POLICIES ARE THE LEGAL EQUIVALENT OF A SIGNED, WRITTEN CONTRACT BETWEEN YOU AND LONE STAR CONSULTING, INC. FURTHERMORE YOU FULLY AGREE WITHOUT RESERVATION OR QUALIFICATION THAT ALL OF THE POLICIES DESCRIBED HEREIN APPLY PERSONALLY TO YOU AND THAT IF YOU DID NOT PROVIDE US YOUR FULL AND ACCURATE NAME AND PHYSICAL ADDRESS ON FIRST CONTACT, WE MAY SERVE YOU BY PUBLICATION SHOULD A LEGAL ACTION RESULT FROM YOUR CONTACT WITH US. FURTHERMORE, WE RESERVE THE RIGHT TO AT ANY TIME REQUIRE YOU TO PROVIDE US ADDITIONAL WRITTEN STATEMENTS THAT YOU CLEARLY AND UNEQUIVOCALLY UNDERSTAND AND 100% AGREE TO COMPLY WITH ANY PARTICULAR OR ALL OF OUR POLICIES. FURTHERMORE, WE RESERVE THE RIGHT TO REFUSE OR NULLIFY ANY CONTRACT (WITH NO LOSS OR LIABILITY TO US) IN WHICH YOU HAVE MADE ANY SUBSTANTIAL ERROR OR OMISSION ON ANY STATEMENT YOU HAVE MADE RELEVANT TO YOUR CD, CONTRACT, CONTACT OR INQUIRY WITH US, OR IF WE HAVE HOTLINKED TO YOUR WEBSITE WITH YOUR PERMISSION. FURTHERMORE, WE ASSUME NO RESPONSIBILITY, LIABILITY, DAMAGES, LOSSES OR COSTS FOR ANY ERRORS OR OMISSIONS MADE BY YOU FOR ANY REASON, OR NEGLIGENTLY MADE BY ANYONE FROM LONE STAR CONSULTING, INC. FURTHERMORE, IF YOU DO NOT SPECIFY IN WRITING WHETHER YOU PURCHASED FROM US FOR LEGAL UTILITY PURPOSES ONLY, FOR LEGAL EDUCATIONAL PURPOSES ONLY OR FOR LEGAL ENTERTAINMENT PURPOSES ONLY, WE MAY RIGHTFULLY ASSUME THAT YOU PURCHASED FOR LEGAL ENTERTAINMENT PURPOSES ONLY. ANY FAILURE TO INSIST ON STRICT PERFORMANCE OF ANY PROVISION OF THESE POLICIES OR ANY FAILURE TO ASSERT ANY RIGHT THAT LONE STAR CONSULTING, INC. MAY HAVE SHALL NOT OPERATE AS A WAIVER OF ANY RIGHT, SUBSEQUENT DEFAULT OR FAILURE OF PERFORMANCE. NO WAIVER IS PERMITTED UNLESS FIRST MUTUALLY AND EXPLICITLY AGREED UPON IN WRITING BY BOTH YOU AND US. FURTHERMORE, NOTHING STATED OR IMPLIED BY US IS TO BE INTERPRETED AS A LOOPHOLE OR TECHNICALITY FOR DOING ANYTHING ILLEGAL, UNETHICAL OR IMMORAL, OR TO IN ANY WAY TAKE ADVANTAGE OF US OR TO PUT US INTO ANY KIND OF "GOTCHA" SITUATION OR JEOPARDY (NOTE: The customer assumes full responsibility and liability to make sure that we are explicitly, specifically and completely informed by him/her in writing that an apparent loophole or technicality (using those actual terms) exist in any of our policies or descriptions that relate to any product, service or claim we provide of interest to the customer, and the customer fully agrees to not to make any kind of transaction with us based on the apparent loophole or technicality. Furthermore, the customer fully agrees not to complain against us based on the apparent loophole or technicality without giving us a minimum of 30 days from our receipt of his/her written description to try to correct the loophole or technicality, and if we can reasonably correct it, the customer agrees not to complain against us). We sincerely want to do the best job we can for our customers. While we try to be clear, accurate, complete and reasonable with our policies and descriptions, like everyone else, we do occasionally make mistakes, misstatements and oversights, and when correctly identified as such, it is reasonable and fair to give us a reasonable chance to correct them so we can continually serve our customers the best that we reasonably can do.
PARTS ISSUES: If we do not believe we can reasonably do a CD project for whatever the reason(s), we do not provide time and cost estimates for it. When we provide estimates for a CD project, they are based on our best knowledge and abilities at the time, and we are attesting that we can do the project within a reasonable variation of the estimates. However, we have little or no control over parts availabilities and prices for parts we obtain from any other source, and availabilities and prices can be changed by a supplier without prior notice to us, and in relatively rare cases they can substantially impact a CD project in time and/or cost (if we can later find the same or equivalent part(s) for a cheaper price, we pass on our savings onto the customer). Furthermore, in rare cases, while we will have on hand or be able to obtain adequate parts at good prices, we later discover that the part(s) did not meet our design needs as we had anticipated or the part(s) unexpectedly failed, these situations can also substantially impact the CD project in time and/or cost. Therefore, we can never guarantee that a CD project we provide you an estimate for is one that we can successfully complete using the parts we had expected to be able to use.
AVAILABILITY OF TEST EQUIPMENT, COUNTERMEASURES & COMPATIBILITIES BETWEEN OUR VARIOUS DEVICE TYPES: Unless contracted for as separate CD projects or promised in writing, we never provide oscilloscopes, spectrum analyzers, voltmeters, signal injectors, external readouts, detectors, signal strength meters, testers, test set ups, calibrators or any other type of test equipment with a completed CD project. We often design and build on the fly unique proprietary test equipment (usually in the form of a breadboard) for a particular CD project which we usually shortly dismantle, salvage or dispose of after successful completion and testing of the CD project. In most such cases, we are very willing to consider and in fact highly encourage providing the customer test equipment as a separate CD project, which must be applied for with a separate CDAF at the same time as the CDAF of the device to be tested, which will be evaluated independently of all other CDAFs. Furthermore, we never guarantee that any particular device type we offer can be tested with, can act as a countermeasure for or is otherwise compatible to any other device type we offer or that anyone else offers. This is due to these reasons: (1) Compatibility may be only apparent. Different devices often operate using different modalities (e.g. microwave vs. ultrasonic), frequencies, waveforms, durations, duty cycles, voltages, power, range, antenna orientations, etc. (2) Since each CD project device is of a unique design, for us to claim or even acknowledge that one device-type is compatible to another device-type would put us in a situation where we might be required to prove that every single device we made of one device-type is compatible with every single device we made of the other device-type. (3) Many of our designs are proprietary in nature and are based on trade secrets, so if we were to acknowledge that a non-proprietary device-type was compatible to a proprietary device-type, or vice-versa, we would be essentially divulging in a backdoor way the design trade secrets of the proprietary device-type. If you want two devices from us which are in any way to be compatible to each other (e.g. transmitter with a detector to detect its transmissions) - which we highly encourage - for those particular devices (but not universally applicable to the device-types we offer that most closely resemble those particular devices), you must contract for them at the same time as separate CD projects using separate CDAFs for each proposed CD project device (note that if any one device is of a proprietary design, then the other will also be a proprietary design).
IF THE CUSTOMER PROVIDES HIS/HER OWN TEST INSTRUCTIONS AND/OR EQUIPMENT, WE WILL TRY TO TEST THE CD DEVICE ACCORDING TO THE CUSTOMER'S INSTRUCTIONS AND/OR EQUIPMENT. However, in such cases we may have to charge additional amounts to provide extraordinary test procedures. Furthermore, we reserve the right to refuse or reject any test instructions provided to us by the customer or by anyone else without liability to us if we believe that the extraordinary test procedures will not work, are not practical to apply, are not cost effective, require nuclear testing or chemical testing, or will not likely result in any significant benefit from what our test procedures will likely provide. Especially when it comes to devices related to the paranormal, mind control and electronic attack, some customers swallow the pseudo-scientific gibberish of the self-proclaimed armchair "experts" (most are not even engineers or scientists) in these areas (e.g. using a cyclotron to test for brainwave signatures). Furthermore, because test procedures and test points usually reveal critical circuit design features, unless we have agreed in our time and cost estimates to provide the customer a copy of the device circuit design or plan, our specific test procedures and test points for any device are strictly secret and confidential and the customer totally waives, foregoes and abandons all rights to information regarding them and to the actual circuit design and plans as well in perpetuity.
REQUIRED RETURN STATEMENTS AND CONDITIONS: In all cases where Lone Star Consulting, Inc.
has agreed to refund you for the return of a product, regardless as to what
the refund amount or percentage is or what the returned item is, you must first
provide us the following clearly written statements in a letter, signed and
dated by you in black ink unless Lone Star Consulting, Inc. has explicitly and specifically
waived in writing all or part of these required statements (if Lone Star Consulting, Inc.
has waived part of them, all of the other statements still fully apply):
(1) Neither I nor anyone else at my end
have obtained any value from the returned item.
(2) Neither I nor anyone else at my end
have made any partial or whole copies of the returned item or have distributed
the item to others, and/or if hardware, neither I nor anyone else at my end
have made any attempts to reverse engineer or repair the item.
(3) I am returning the item completely,
including all of the components themselves, all parts, attachments, cords, connectors,
interfaces, accessories, user manuals and inner boxes, if any. If the returned
item is new, I am returning it in unmarked and like-new condition, however,
if it was sold to me as a used item, I am returning it in the condition I received
it.
(4) When I ordered this item that I am
returning, I used my accurate and complete real name, physical address, email
address and phone number, and paid for it completely and legitimately.
(5) This item was ordered by me for my
use only, and not on the behalf of or the behest of anyone else that I did not
completely and accurately disclose when I placed my order, nor have I attempted
to use this item on anyone else.
(6) I will never do business with Lone Star Consulting, Inc.
again either directly or indirectly; Lone Star Consulting, Inc. may consider any and all
future monies I may send it as outright and non-refundable gifts.
(7) The amount of refund agreed upon by
me and Lone Star Consulting, Inc. is the full amount we have agreed upon to permanently
end this matter, and it includes the refund for the item itself plus all applicable
S/H and all other costs and expenses, if any, and will totally and forever bring
a permanent end to this matter. Unless Lone Star Consulting, Inc. has explicitly agreed
to in writing, I will pay for all return S/H of the item and I will not be reimbursed
for my return S/H by Lone Star Consulting, Inc..
(8) I fully understand that no refund is
due to me unless and until Lone Star Consulting, Inc. has in its possession both the returned
item in acceptable condition and the complete original signed and dated letter
in black ink from me with all the unwaived statements found herein.
(9) All of the statements found herein
are 100% accurate, factual and complete; if I have misrepresented anything found
herein, I fully understand that Lone Star Consulting, Inc. may take legal action against
me to include but not necessarily be limited to allegations of fraud.
WEBPAGES & COMPUTER MEDIA: LONE STAR CONSULTING, INC. will never intentionally post a webpage that will in any way harm your computer system (see our cookie/spyware policies above). Nor will we ever knowingly provide you a computer file, diskette, CDROM or any other computer media that will in any way harm your system. Furthermore, what may appear to have caused a computer to react badly, may not indeed be the actual direct cause or even be any cause to a computer-related problem. This is especially true today when many computer systems - even those with the best firewalls and protection software - are rife with computer infections and spyware. Furthermore, we are not all-knowing about every possible means that computer systems, hardware, media or files can be infected, damaged or destroyed, or how any of these will affect or be affected by any particular computer system, media, file, set of files or hardware. Therefore, LONE STAR CONSULTING, INC. takes no responsibility and assumes no liability to any and all affected persons and entities for any and all problems, damages, failures, costs and/or losses that may occur resulting from the use, accessing or attempting to access any of our webpages or computer media.
TELEPHONE & EMAIL CONSULTATION SERVICES: For our unique Telephone Consultation Services, we will state to you in writing prior to rendering service what our current per minute phone charge is. Consultation services can also be provided by email, in which we will assess the cost of our answers based on your emailed questions, and you will pay a non-refundable fee based on our charges prior to us addressing your email. Phone charges must be prepaid in blocks of 60 minutes, and are strictly non-refundable. You may prepay for any number of blocks you might think you will need at any one time, we will refund any minutes you do not use. To avoid disruption due to time running out, we suggest that you prepay for a larger number of minutes than you expect to use up. Phone minute tolling for each session starts from the second we are connected to the second we are disconnected. All payments are to be made by Postal Money Order or Western Union. While we will try to provide you as much accurate, complete, useful and profitable information as we reasonably can, we assume no liability as to the usefulness, profitability, accuracy or completeness of the information we provide you, nor do we provide any medical, legal, financial, engineering or scientific advice or opinion, nor do we make any medical, legal, financial, engineering or scientific claims. All statements we make are to be regarded strictly for legal intention and as our lay opinion or hypothetical scenario only no matter how else they may sound or be worded. All statements made by us are to be considered to be for legal utility, educational and/or entertainment purposes only, and we take no responsibility for anything we state. You must provide a completed CDAF for each topic you wish us to consult with you about, and send the CDAF to us with full non-refundable payment for the amount of minutes or email answers you wish to pay for, and some details about the topic for phone consultations. For phone consultations, also provide 3 dates and times most convenient for you in order of your preference starting with the most preferred (in the rare case if none of the 3 are possible for us, we will suggest that you send another 3 dates and times); earliest date should be at least 10 days from date you mail your CDAF to give us at least some time to try to research and prepare for the consultation. Our multiple-item satisfaction policy and all other applicable policies apply.
FORMS ISSUES: If you have provided us an incomplete form that lacks your signature and/or date, and you have provided some payment for a product or service relevant to the form or have made some other indication that you agree with the form or otherwise intended to complete the form (e.g. email, phone conversation, statement made in the form or its attachments, etc.), and we believe that the delay caused by returning the form back to you for your completion would likely prevent an estimated time to be reasonably honored or would otherwise be substantially disruptive for us to complete your CD project, then you agree without qualification or reservation to all provisions of the incomplete form AS IF YOU HAD ACTUALLY SIGNED AND DATED THE FORM YOURSELF, including all applicable policies herein, and with no liability to us. If the form is incomplete in some other way and/or contains clearly erroneous information, and a delay in completing/correcting it by returning the form to you would likely prevent an estimated time to be reasonably honored or would otherwise be substantially disruptive for us to complete your CD project, then you have given us your permission without qualification or reservation for us to complete/correct all of your missing/erroneous information with no liability to us for any error or omission you have made or for any attempt by us to reasonably interpret, complete or correct your errors or omissions, and you agree to all policies herein. If we receive a form, other document or statement bearing your name, user name, mail address, email address, phone number or fax number by fax, by email, by email attachment or by any other non-USPS mail method, then you agree without qualification or reservation that the form, document or statement has the same validity, authenticity, applicability, relevance and materiality as if you had submitted the same form, document or statement by USPS mail bearing your actual original signature and date. If you have stated or implied to us that a form or other document has been completed by you and has or will be sent to us and as the result we have acted as if the form or other document had already arrived and was properly completed by you because of some rush or time constraint for us to respond or to provide you a product or service, but the form or other document does not arrive within 10 days after you claimed to have completed it, sent it or issued it, you fully agree without qualification or reservation that we have the option to assume that you mailed the form or other document to us by USPS, that we received it, that it was properly completed by you, and that all of the entries on the form or other document are what we reasonably believe would be there, with no liability to us for any attempt by us to recreate the form, and you agree to all policies herein. In any of these cases, we may first attempt to contact you by email, if you provided us a clear, correct email address, but we are under no obligation to attempt to contact you or to wait any more than 48 hours for a satisfactory response from you if we do attempt to contact you.
PROPRIETARY RIGHTS AND DISCLOSURE AGREEMENT: No purchase, trade or other transaction shall in any way result in a loss by or transfer from LONE STAR CONSULTING, INC. of any Copyright, Patent, Trade Mark, Trade Secret, or any other proprietary Right. Furthermore, you shall not copy, duplicate, reproduce, excerpt from or store in any kind of computerized, electronic, photographic, chemical, optical or mechanical device in whole or part any of our publications or software that bears a copyright notice, except our webpages, without prior written permission from LONE STAR CONSULTING, INC. In the case of our webpages, you shall make no deletions, additions or other changes in them, or hotlink to them without prior written permission from LONE STAR CONSULTING, INC., and shall be for the sole purpose of promoting the business interests of LONE STAR CONSULTING, INC. Furthermore, the designs of all LONE STAR CONSULTING, INC. hardware and devices are strictly proprietary and kept strictly secret by us unless we have explicitly agreed in writing to make a set of plans or schematics available to you or you have provided us the plans or schematics as part of your purchase, and if then, only to the extent agreed upon. This secrecy includes, but is not limited to, designs, diagrams, functional descriptions, and all of the input signal (if any) descriptions that a LONE STAR CONSULTING, INC. device is designed to detect, modify or otherwise operate on, all internal operations and processes descriptions performed by a LONE STAR CONSULTING, INC. device, and all of the output signal (if any) descriptions a LONE STAR CONSULTING, INC. device is designed to produce, because all of these features, properties and specifications are strictly proprietary and kept secret by LONE STAR CONSULTING, INC. unless we have otherwise explicitly agreed in writing to make them available to you and/or to the extent that you have provided them to us in writing as part of your purchase. And in all cases where LONE STAR CONSULTING, INC. has provided you its plans, schematics, functional diagrams, functional descriptions, and/or input signal, internal operations and processing, and/or output signal diagrams and/or descriptions, you are strictly required to maintain them all in strict secrecy in perpetuity unless your written contract with us specifically states that you may divulge any of them (and then only to the extent agreed upon), you are legally required to divulge them by a court of law with competent jurisdiction, or LONE STAR CONSULTING, INC. allows in writing these disclosures (and then only to the extent permitted in writing).
MULTIPLE CD PROJECTS: Devices which functionally require to operate with - or result in significant composite or interdependent functions or features when operated with - more than one piece of equipment (e.g. triangulation devices requiring a pair of direction-finding devices, paired wiring hitchhiking eliminator devices for simultaneous use for two legs of a power system or for multiple phone lines, etc.) and/or require accessories (e.g. transducers, cables, stands, etc.) are considered to be single CD projects consisting of one entire device or system (and not as a collection or assembly of separate hardware) and require only one CDAF to contract for (if you disagree with this classification, then you must submit a separate CDAF for each part and acessory of the device based on our Multiple CD Projects policies stated herein). In all other cases where more than one piece of hardware is specified, each piece of hardware is considered to be an independent and separate device and separate CDAF and CD project payments are required for each CD project you wish to contract for (for multiple "identical" CD devices, see below). No matter how many CDAFs you provide us for multiple CD projects you want us to do for you, they should all, if possible, be mailed to us in the same envelope so that they all arrive to us simultaneously. While we concentrate our efforts and resources on the CD project we are currently working on and usually work on CD projects based on their order within the CD projects queue, that does not mean that the current CD project receives 100% of our efforts and resources or that we won't work on CD project #4 before #3, for example. Often we work on several CD projects during the same time period as time, parts availabilities and resources efficiently permit (e.g. while awaiting on parts or test completions for the current CD project, we may do work on CD project #2 and then #5). If you contract for more than one CD project, you should specify the CD project order of completion you require or else we will determine the CD project order of completion ourselves with no liability to us. Unless you require in writing otherwise, we will not ship to you your next CD project unless and until you tell us in writing that you are satisfied with your previous CD project (our intention is that all current and future CD projects are contingent upon and based upon customer's actual satisfaction with all previous CD projects). If you have paid in full for the previous CD project (within 30 days of written notification of its completion) and you are not satisfied with it after receiving and using it, our policy regarding any refund you may be entitled to for that particular CD project is described elsewhere herein as if it was a single CD project; however, if you have paid any monies towards your subsequent CD projects, we will refund all of those monies - regardless of how much work we have done on them. However, if for any reason you refuse or fail to pay in full for any previous CD project(s) within the 30 days of notification of completion, it/they of course will not be shipped to you, and furthermore, for all subsequent CD project(s) you have contracted for and that we have completed at least 1/3rd of, if any, we shall charge you the 1/3rd nonrefundable downpayment(s) for all of these nonrefundable downpayments (you will be billed for any balance). If, however, we cannot successfully complete a CD project (rare) for you with other of your CD project(s) in the queue behind it, we of course will not charge you the 2/3rds balance for that CD project; however, you will still have to pay us the 1/3rd nonrefundable downpayment(s) of all of those CD project(s) you have contracted for in the queue which we have completed at least 1/3rd of at that time as well as the 2/3rds balance for all of those CD project(s) we subsequently successfully complete for you. Furthermore, if for any reason you require that two or more of your CD projects be shipped to you at the same time or so close in time that you cannot or have not expressed written satisfaction for them individually, then you totally waive, forego and abandon all rights to officially complain to anyone about any and all of the CD projects involved in this simultaneous or closely-spaced shipment(s) should you not be satisfied with one or more of your CD projects. We strongly recommend that you preserve your rights stated herein by receiving your multiple CD projects one at a time so you can test them yourself and then decide your level of satisfaction with us and whether or not for us to move on to your next CD project. As long as you have expressed written satisfaction with all previous CD projects we have done for you or you have required simultaneous or so closed-spaced shipments of subsequent CD project(s) as to not provide us written satisfaction for your previous CD project(s), we will continue to undertake your next CD projects one at a time until they are all completely done or at least seriously attempted. Normal consumer behavior includes the case where the customer receives a product or service he/she is not satisfied with; in such cases the customer will not only promptly and explicitly express dissatisfaction with the item but will also not do any more business with the seller unless and until the problem is remedied to his/her satisfaction. Therefore, we reserve the right to assume that a customer is fully satisfied with a product or service we provide the customer - even if the customer does not explicitly express any satisfaction if the customer receives the product or service and has had 14 days to inspect, test and use the product or service and then either does not explicitly complain to us in writing or contracts for another product or service from us. Customers assume the duty to explicitly notify us in writing within 14 days of receiving the product or service if dissatisfied with one of our products or services, and the customer also fully accepts the fact that we will consider the customer to be 100% satisfied with our product or service if he/she does not notify us in writing within the 14 days of his/her dissatisfaction. We assert our right to assume in all cases what we consider to be normal consumer behavior without liability to us. Another example is where the customer provides us multiple addresses showing no shipping preference to any of them; we may then assume that any of these addresses is an acceptable shipping address for the customer. Furthermore, we accept no liability to you or any third parties which exceeds the amount of money you actually paid us for your CD project(s) for any single or multiple CD project(s) we don't undertake, complete or ship for any reason. We want to earn your confidence in us to do each of your CD projects.
MULTIPLE "IDENTICAL" CD DEVICES
EXCEPTION : As policy, all CD projects for the same device type are unique
in circuit design, parts and layout, and may also substantially differ in function
when customization call differ between CD devices. Our only limited exception
we make to this policy so that we can make very similar multiple devices in
design, parts, layout and function, under these additional policies:
(1) Since each
device is handmade and hand-tuned artistic creations, no two devices will ever
be absolutely identical - only nearly identical at best. Limited to this exception,
we will reasonably strive to make them as close to identical as we reasonably
can do.
(2) You must first
contract with us for one device by submitting a satisfactory CDAF for it (CDAF
#1). Then, after receiving the first (CDAF #1) device, you send us a written,
signed and dated statement within 30 days of device receipt that clearly states
that you are satisfied with that device, you can then submit a second CDAF (CDAF
#2) that specifies "X" number of "copies" of the first device. We are under
no obligation to accept either CD project, and may reject either of them at
any time for any reason or for no reason and with no liability to us.
(3) CDAF #2 must
have all of the same options specified as CDAF #1 throughout. Only minor and
cosmetic changes are permitted (e.g. you prefer red LEDs over green), but otherwise
design, parts, layout and function must be specified exactly the same in CDAF
#2 as in CDAF #1. If significant changes are required, then you must submit
another CDAF #1 for the changed version, and any subsequent CDAF #2 will be
patterned off of the most recent CDAF #1. CDAF #2 cannot be for more than 99
devices nor $9,999 total. As with all CDAFs you submit with us, you are under
no obligation to accept our time and cost estimates. Should you accept our estimates,
a 1/3rd. non-refundable downpayment for the total cost estimate for CDAF #2
must be provided before we can start on this CD project as applicable to all
CD projects.
(4) Should we accept
your CDAF #2, the cost and time per device under CDAF #2 should be less
to much less than that estimated under CDAF #1, largely depending on your specified
quantity, parts availabilities and prices, and scheduling. CDAF #2 must be received
by us within 90 days of receipt of your CDAF #1 device, else you must submit
another CDAF #1 to restart the process. All of our policies applicable to CD
projects, except any contradictory policies found under this exception, fully
apply.
(5) If after receiving
all devices under CDAF #2, you provide us a clear written, signed and dated
statement that you are satisfied with all of them, we will permit one or more
subsequent re-submissions of CDAF #2.
(6) If the device
type has associated with it any special limitations (e.g. it is an RF device
that may require licensing, or a PMEM device that requires acceptable photos
of the meter under test, or special disclaimers regarding legalities) then all
required special limitations will be applied equally as well to each and every
one of the CDAF #1 and CDAF #2 devices. No matter under what policy or circumstances
we design and build a device, all devices are strictly limited to legal utility,
educational and/or entertainment purposes only. Furthermore, you agree to assume
full liability for all CD project devices you purchase from us under any set
of policies and that you sell or distribute to or use in conjunction with anyone
else. No device is ever intended for anyone except the actual person who signs
our contracts for the device - even if the device is ordered by and paid for
by a company, agency, institution, association or any other organization.
CLAIMS OF WRONG DEVICE TYPE, INCOMPLETE,
AND EXTRA-FEATURE DEVICE SENT: With the multiple identical CD devices exception
stated above, all of our devices are unique in design, parts and layout from
all other of our devices whether of the same device type or of a different device
type (which will also always have one or more different functions but could
have one or more similar functions), and even whether or not they sound like
very similar device types (some of our device types are similar to each other).
If you believe that we provided a different device type to you instead of what
you had contracted for under your CDAF, you may of course inquire about that
with us and we will certainly verify whether or not we mistakenly provide you
the wrong device type (e.g. we finished two devices at about the same time but
somehow mistakenly switched them between customers (to date, we have not yet
made such a mistake or built a device from the wrong set of plans)). We do our
reasonable best to do an excellent job for our customers so that you will likely
return to us for your future customized device needs. If we have made such a
mistake, we will then notify you of such, and upon return of the wrong device,
we will do our reasonable best to provide you the right device within 30 days
of our receipt of the device back from you. However, if after checking, we verify
that we sent you the right device type but you still believe that it is the
wrong device type, then for us to replace the device as above or consider any
type of refund, you must first provide us documented proof that we sent you
the wrong device type (if the device is simply not labeled the way you may have
expected, we will (if you wish) gladly change or add to the labeling to what
you want as long as the change is not deceptive and will reasonably fit on the
box; however, wrong or missing labeling is not grounds for device replacement
or refund). For documented proof, we may require that you have the device tested
totally at your expense with a reputable electronic or scientific testing laboratory.
If on the other hand you believe that we sent you the right device type but
the device lacked some significant feature you specified, and if we indeed left
out any significant feature you specified in writing in your CDAF (and not because
we found we could not include them for some technical or legal reason that has
arisen), we will certainly try to modify the device for the missing feature.
If on the other hand we had added in an additional feature than what you had
specified, we will not remove it unless (A) The extra feature substantially
interferes with your specified features, and (B) You tell us in writing to remove
the extra feature. Before returning any device to us based on the error types
covered in this paragraph, you must first clear with us, and in these cases,
we will replace, change or modify the device free of charge and pay for return
S/H of device. Furthermore, in all disputes under this paragraph, you understand,
agree to and accept all of the following provisions without reservation or qualification:
(1) You agree not
to return the device to us until and unless we explicitly permit you to do so
in writing. As with all returns, we assume no liability for any uncleared item
sent to us.
(2) You agree that
the 30-day replacement period starts upon our receipt of the device from you
with all seals, if any, intact and in the same condition we shipped it to you.
See EXCEPTIONS TO WARRANTY below.
(3) In wrong-device
claims, you agree to assume all of the burden of proof efforts, time and expenses
to try to prove that we sent you the alleged "wrong" device type if, after checking
by us, we verified sending you the right device type.
(4) You agree that
you are not entitled to any design information, schematics, plans or layout
diagrams from us for any device for any reason unless we have previously and
explicitly agreed to provide you this data in a contract we have with you. Any
design-related information we may be legally required to provide you, you agree
to maintain all of it in strict confidentiality.
(5) You agree that
you must notify us in writing of your sincere belief of having received a device
covered by these provisions within 15 days of you receiving the device from
us or you waive, forego and abandon all of your rights you can legally waive,
forego or abandon to any and all remedies, if any, based on a complaint or claim
based on these provisions.
(6) You agree that
if you cannot prove beyond a reasonable doubt that we provided you a device
covered by these provisions, OR you have not returned the device to us in acceptable
condition as stated herein and within 30 days of your receipt of it and with
our prior permission, OR we can substantially resolve your claim within the
limitations of your CDAF within 30 days of our receipt of the returned device,
you forever waive, forego and abandon all rights you can legally waive, forego
and abandon to any refund.
LONE STAR CONSULTING, INC. reserves the right to do business or not to do business with whomever we see fit, within the limits of the law, without any explanation or liability. These policies do NOT establish any partnership, joint venture, employment, franchise, sales representative or agency relationship between you and LONE STAR CONSULTING, INC. or anyone associated with LONE STAR CONSULTING, INC.
LONE STAR CONSULTING, INC. has no duty or other responsibility to provide anyone a copy of any previous webpage or part thereof, policy, item description, customer document of any kind, software or returned hardware unless ordered to do so by a court of competent jurisdiction and the document, software or hardware is still available in some form in which it can possibly provide it or a copy of it, according to its "Document, Hardware, and Software Retention & Disposition Policies" (below). Customers, clients and all other interested parties have the duty to keep and preserve all documents, software and hardware relative to their business with it. However, if LONE STAR CONSULTING, INC. can reasonably locate the document, software or hardware needed or a copy of it, it will try to provide it to the requester. However, charges may apply for searching for it, and if found, charges may also apply for shipping and handling it (all charges are non-refundable and paid-in-full prior to rendering of that service).
YOU AGREE THAT LONE STAR CONSULTING, INC. MAY MODIFY THESE POLICIES, THE DESCRIPTIONS OF ITS PRODUCTS AND SERVICES, AND ITS PRICES FROM TIME TO TIME. FURTHERMORE, YOU AGREE TO BE FULLY BOUND BY ANY AND ALL LONE STAR CONSULTING, INC. REASONABLE CHANGES OF THESE POLICIES, ITS PRODUCT AND SERVICE DESCRIPTIONS, AND ITS PRICES WHEN SUCH CHANGES ARE MADE UNLESS THESE CHANGES EXPLICITLY CONTRADICT OR CONFLICT WITH SPECIFIC PROVISIONS OF AN EXISTING CONTRACT.
NO OTHER CD WARRANTY APPLIES (EXPRESSED OR IMPLIED) EXCEPT THOSE LIMITED WARRANTEES EXPLICITLY STATED UNDER ALL OF THE STATED POLICIES OF THIS WEBPAGE THAT CAN BE APPLIED TO THE PURCHASE OR USE OF A CD ITEM.
ALL CD ITEMS ARE PROVIDED AS A UNIQUE SERVICE ONLY. NO DEVICE IS OFFERED OR CLAIMED TO BE OFF-THE-SHELF OR OVER-THE-COUNTER, OR AS A "STOCK" ITEM. THE AVAILABILITY OF ANY CD DEVICE TYPE (e.g. devices.htm webpage) IS NOT GUARANTEED IN ANY QUANTITY. IF THE TOTAL AVAILABLE QUANTITY OF AN ITEM IS NOT INCLUDED IN ITS DESCRIPTION, THEN THE ASSUMED QUANTITY IS THE MINIMUM QUANTITY REQUIRED TO FILL ONE CD PROJECT (Note 1: For quantities greater than one, each CD item will be uniquely designed and/or laid-out from all others; you may of course email us at any time to inquire about available quantities). (Note 2: While we will certainly do our best to fulfill a CD service for the specified quantity of items, if for whatever reasons we cannot provide that quantity in good condition, we will ship the quantity of acceptable quality pieces we have produced as part of the CD). If we are unable to ship the specified quantity, we will do a partial shipment and refund based on a proration of your CD we cannot fulfill.
NOTE: IF YOU ARE ENTITLED TO A REFUND FOR ANY REASON, INCLUDING BUT NOT LIMITED TO, RETURN OF ITEM FOR WHICH A REFUND IS PERMITTED UNDER OUR POLICIES, AN ONLINE AUCTION TRANSACTION, AN OVERPAYMENT, AN ERRONEOUS PAYMENT, OR A DISALLOWED OR NON-APPROVED METHOD OF PAYMENT, AND YOU DID NOT PAY BY POSTAL MONEY ORDER, WESTERN UNION OR U.S. CASH, WE WILL REQUIRE 90-120 DAYS FROM THE DATE THAT WE DEPOSITED YOUR PAYMENT TO REFUND YOU THAT PORTION OF YOUR PAYMENT WE OWE YOU AS A REFUND, WITHOUT LIABILITY, EXPLANATION OR INTEREST. FURTHERMORE, IF YOUR CLAIM TO A REFUND IS BASED ON ANY ERROR THAT IS YOUR FAULT (e.g. OVERPAYMENT, ERRONEOUS PAYMENT, DISALLOWED OR NON-APPROVED FORM OF PAYMENT, MISUNDERSTANDING OF A DESCRIPTION OR POLICY, VIOLATION OF A POLICY, REFUSAL TO COMPLY WITH A POLICY, etc.), WE WILL CHARGE YOU 10% OF YOUR ENTITLED REFUND, $50 MINIMUM, AS A PROCESSING FEE. The reason for this policy is that there is a scam in which a criminal "pays" using a bad payment designed to delay processing by banks, then quickly demands a refund, only for the merchant to later discover that the original payment is bad.
Although in our assessment our CD devices work as well or better than others approved by the bureaucracy (e.g. FCC, FDA, UL), WE CAN MAKE NO CLAIMS THAT REQUIRE PRIOR GOVERNMENTAL, INDUSTRIAL, COMMERCIAL OR PRIVATE APPROVAL. BECAUSE OF FEDERAL AND OTHER REGULATIONS, WE CAN PROVIDE NO RADIO FREQUENCY (RF) CD DEVICE INTENDED TO JAM, BLOCK OR INTERFERE WITH A LICENSED RF TRANSMITTER OR PROTECTED COMMUNICATIONS. HOWEVER, WE CAN PROVIDE MANY OTHER RF, PHONE, MEDICAL and SURVEILLANCE CD DEVICES (AS WELL AS ALL OTHER CD DEVICES) THAT MAY BE ILLEGAL TO POSSESS OR HAVE AN ILLEGAL USE IN A FUNCTIONAL FORM ONLY AS NON-FUNCTIONAL REPLICAS, MODELS, MOCK-UPS or NOVELTIES (WITH NO WARRANTY AS TO FUNCTIONALITY, NO TECHNICAL SUPPORT, AND NO BATTERIES PROVIDED ("User Manuals" may be provided but only for historical, conversational piece or artistic purposes only)). IF AN ITEM HAS CERTAIN USES WHICH REQUIRES APPROVAL (approval may be in the form of a license, permit or other form of approval accepted by the entity with approval jurisdiction) BY A GOVERNMENT, CORPORATE OR OTHER ENTITY AND OTHER USES WHICH NO APPROVAL IS BELIEVED BY US TO BE REQUIRED, WE CAN PROVIDE THE ITEM ONLY FOR THE LATTER USES (e.g. Dental picks are sold by both dentists for dental/medical uses and by tool/hardware stores for mechanical uses; if we included dental picks as part of your CD, they would be for mechanical uses only). 1-3 simple final assembly steps are required to convert them into functional units. All parts and descriptions are included with the device for these simple steps for your legal utility, entertainment and educational purposes only. NEVER MAKE AN ILLEGAL CONVERSION OR USE. IF YOU ARE UNDER FCC JURISDICTION, PRIOR WRITTEN FCC APPROVAL IS REQUIRED BEFORE SUBMITTING A CDAF TO US FOR ANY FUNCTIONAL RF TRANSMITTING DEVICE AND FOR ANY NON-FUNCTIONAL RF TRANSMITTING DEVICE WHICH YOU INTEND TO CONVERT INTO A FUNCTIONAL FORM; IF NOT UNDER FCC JURISDICTION, PRIOR WRITTEN APPROVAL FROM WHATEVER GOVERNMENT AGENCY(IES) IN YOUR JURISDICTION RESPONSIBLE FOR RF TRANSMISSIONS IS REQUIRED. IF FOR ANY REASON A DEVICE WE PROVIDE YOU IS FOUND TO INTERFERE WITH A LICENSED RF TRANSMITTER, YOU MUST IMMEDIATELY TURN THE DEVICE WE PROVIDED YOU OFF AND NOT USE IT AGAIN. We do not recommend or imply that any illegal conversion, other modification or use be made, and again all licensing, permits and other approvals required to convert a device to actual functional status are the sole responsibilities of the customer.
EXCEPTIONS TO WARRANTY: LONE STAR CONSULTING, INC. ASSUMES NO LIABILITY AND EXTENDS NO WARRANTIES, EXPRESSED OR IMPLIED, FOR USE OF ANY CD ITEM IN ANY MANNER EXCEPT WHAT IS LEGAL, SAFE, AND EXPLICITLY DESCRIBED IN ITS MANUFACTURER'S USER MANUAL (which is automatically included with the CD Item unless stated otherwise), OR TO ANYONE OTHER THAN THE ORIGINAL PURCHASER. NO OTHER WARRANTIES APPLY, EXPRESSED OR IMPLIED, EXCEPT THOSE EXPLICITLY STATED UNDER THESE POLICIES. ALL CD DEVICE WARRANTIES ARE ALSO NULL AND VOID UNDER ANY OF THESE CONDITIONS:
WARNING: Nothing in any device we sell or otherwise provide is to be repaired, modified or disassembled by the customer. Handling or disassembly of the electronic components within these devices may result in exposure to lead primarily in the form of solder, which is known to the State of California to cause cancer, birth defects, and other reproductive harm. Note that Lone Star Consulting, Inc. never intentionally uses any paint, coating or other external chemical to the exterior of any device it sells or otherwise provides which contains lead, any other toxic heavy metal or any other chemical or substance banned as harmful to people or animals.
MISCELLANEOUS POLICIES
Payment by "CASH MEANS": Please pay (in order of our preference) by U.S. Postal MO, Canadian Postal MO (in $ U.S.), Western Union, U.S. cash (only), or item(s) of trade (with prior approval) so that we can do our best to ship your order within 1-3 working days of receipt of full payment and completion of your CD. Sorry, no checks (including Cashier's Checks and Certified Checks), non-Postal M.O.s, foreign money, Direct Bank Transfers, Credit Cards, and CODs. Please note that if you pay by cash, you assume total responsibility for your cash to reach us - we assume no liability for cash you put in the mail.
NOTE: Because we want to be able to ship your completed CD to you as soon as possible after completion, we don't want you and us to get tangled up in a payment clearance process that can, in some cases, take more than a month. This is why we now limit ourselves to the types of payments described above.
WE BUY/TRADE EQUIPMENT/PARTS ($50 min.): Can't spare the bucks to pay for your order? Don't fret - you can still get it if you have an item(s) of trade we are interested in! Let us know what you have to offer. A list of the types of items we are looking for to trade, buy and sell can be found at: ITEMS FOR TRADE (Note: This is the list of another entity; however, it is close enough to what we are looking for to be useful enough; we are not limited to this list, if you have other items, please let us know; be sure to email us directly (and not them) after viewing this list: tekmaster@lonestarconsultinginc.com (and put, "Item for Trade Inquiry" in your email Subject Line)).
TEXAS CLIENTS: If your shipping address is in Texas, you must include the 8.25% sales tax on ALL payments, including evaluation estimates and Customized Devices. If you are required by any other jurisdiction to pay tax, you must pay that tax to us and provide us the name and address of that jurisdiction so we can file that tax payment with them
Because we may receive 100s of letters, phone calls and emails per week, common sense and simple time-savers (e.g. an SASE, well thought out inquiry, clear and concise description) often make our job to provide you our best response much easier. Do NOT make any unsolicited promotional phone calls or emails to us! Instead, send us your offer by mail. Include your SASE. Because of 9/11-related concerns, our controversial security products, and tactics of jealous competitors, we have had to tighten our security.
If you approach us as any kind of author, researcher, reporter, producer, investigator, legal entity, competitor, or in any similar capacity, you MUST first, unless otherwise forbidden by law, clearly and accurately identify yourself and all intentions in writing, obtain explicit written permission from us, and clearly and fully discldose in writing all intention to:
All contacts made with us must be strictly within the scope of legal purposes only. All illegal contacts are strictly forbidden.
INAPPROPRIATE CONTACT FORBIDDEN: If we reasonably believe we were injured directly or indirectly resulting from any contact made with us that is forbidden, unauthorized, investigative (without prior full and accurate disclosure to us full details in writing of all incidents, past, present and future), fraudulent, deceptive, misleading, entrapping or otherwise inappropriate, or from anything confidential that you have learned from anything we've provided you or anyone else verbally or in writing, you are personally and 100% responsible for immediately indemnifying us for the total amount of all such expenses, costs and losses that we reasonably believe are likely to directly and indirectly result from such inappropriate contact(s), or from such verbal or written information. Furthermore and regardless to the extent that injuries have resulted to us as the direct or indirect result of your inappropriate contact(s), you agree without objection or qualification to pay $1,000 per hour for each hour (part of hour counts as an hour) to each involved officer or employee you cause directly or indirectly to spend time answering, addressing, responding to, defending, investigating, researching and/or taking legal and/or regulatory action, plus all resulting direct and indirect expenses, costs and losses, as the direct or indirect result of all such inappropriate contact(s). Furthermore, for any and all legal or regulatory actions, if any, that occur because of such inappropriate contact(s), you also agree to waive, forego and abandon all defenses, immunities and counteractions that might otherwise apply to you and you also agree to subject yourself to all court, jurisdictional, venue and applicable law assignments described above, all without any objection or qualification. Furthermore, you agree to pay each and every affected officer and employee all billed and/or incurred amounts relevant to this paragraph within 30 days of you being billed or the amount has been incurred, whichever occurs first, or agree without any objection or qualification to legal default and collection plus 1.5% interest per month being added to each unpaid balance.
FACILITY VISITS: Because of the high level of security our work sometimes requires, WE NEVER PERMIT VISITS TO OUR FACILITIES AND WE NEVER PERSONALLY MEET WITH CLIENTS OR CLIENTS. We have no showrooms or provide any client or technical service at a physical address open to the public, and we never have a set a schedule for being anywhere at any particular time. ALL BUSINESS IS DONE STRICTLY BY MAIL, EMAILS, FAXES, PHONE CALLS - AS PER THESE CONTACT POLICIES - NO EXCEPTIONS. ALL ATTEMPTS TO VISIT OUR FACILITIES ARE FORBIDDEN.
EMAILS & FAXES: Because we are out in the field a lot, faxes are permitted only on an exceptional pre-approved basis and we cannot guarantee immediate responses to faxes. For a compelling need, we may make an exception and authorize Faxing of other items; in which cases, please call/write us and describe what you would like to Fax us. NOTE: We charge $100 per page of any unauthorized item faxed or emailed to us. Any ad, promotion or other item not directly related to an order or overseas inquiry that has not been expressly authorized by us prior to Faxing is considered to be an "unauthorized item." Please Fax us as few pages as possible (preferably no cover sheet). Please clearly sign and date all Faxes. By policy, we never purchase any product or service from a Faxed ad! You may send us faxes as image file or text attachments to emails to us (i.e. virtual faxes), but they must be sent only as .tif, .jpg, .gif, .bmp, or .pdf (with printing allowed) files. NEVER SEND US AN EMAIL ATTACHMENT FOR A .DOC, .EXE, .ZIP or ANY OTHER EXECUTABLE OR COMPRESSED FILE FORMAT - THESE WILL ALWAYS BE IMMEDIATELY DELETED, AND WITHOUT NOTIFICATION TO THE SENDER, AND WE ASSUME NO RESPONSIBILITY FOR THEM . And all attached files from unknown subjects, unexpected, and/or suspicious will also be handled in the same manner.
Generally, since we are often in the field and
cannot respond to mail on a quick basis, we welcome and encourage email contacts
as usually the fastest means of getting a response from us. And you can use
emails to notify us when you sent a CD or payment (and the
type and amount of your payment). However, there are several email restrictions:
(1) Please never send us personal
information via ordinary email. For your own security, since ordinary
email is really not private, use regular First Class Mail (preferred), fax or
phone call to inform us of personal information, if any, which is part of your
CD project.
&nbs